BY VEDANT PATHAKERP go-live: the 30-day hypercare checklist
Short answer: Go-live isn't the finish line. The first 30 days decide whether people use the ERP or go back to Excel.
Most ERP failures happen after go-live, not before. Users hit a problem, nobody fixes it quickly, and the parallel Excel sheet quietly comes back.
Week 1
- A 15-minute stand-up every day with key users from each department
- One issue tracker. No issues by WhatsApp or hallway
- Master data freeze: no new item codes without approval
Weeks 2–3
- Reconcile stock: system vs. physical for the top 50 items
- Reconcile ledgers: debtors and creditors vs. old books
- Retrain on the five most common errors
Week 4
- Switch off the old system and old sheets formally
- Publish the first management report from the ERP
- Hand over to a support process with clear owners
Adoption beats configuration. A simple ERP people use beats a perfect one they avoid.